We're a Business You Can Trust
At Gold Violin, we value our customers and understand your concerns about personal privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding the use of and your ability to review and correct the information.

When you provide personal information at our stores, our call centers, our websites or through our authorized third parties, you are consenting to our policies, as described herein, on how Gold Violin will collect, use, disclose and manage your personal information.


Privacy & Security Policy Quick Reference
Click on any link below to find more information about that privacy or security policy.  

Who we are
What information do we collect?
How do we use your information?
How can you control the use of your information?
How do we safeguard your information?
What technologies do we use to enhance your shopping experience?
Protecting Children's Privacy
Changes to this Privacy Statement
How to Contact Us
Conflict in Terms
Patent Disclosure

Who we are
Gold Violin has been a trusted brand for over eight years, and is a part of a family of companies under the umbrella parent Orchard Brands Company, that includes, as of the date this policy is effective, the brands listed below. Please note that this list is subject to change as we add or subtract existing brands.

Norm Thompson Outfitters
Sahalie
Solutions
Haband
Draper's & Damon's
Appleseed's
The Tog Shop
Blair

Each brand has its own website that is governed by a separate privacy policy and possibly different data collection practices from Gold Violin. Please refer to the applicable company's website and privacy policy for details on how that affiliated company handles your privacy concerns and personal information.

What information do we collect?
During your communications with us, we use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. We collect information that you provide to us when you:

• Request a catalog or information about our products and services
• Purchase, return, or exchange a product;
• Visit our website, retail store, or outlet location;
• Create an online shopping account;
• Contact our call center or customer service desk;
• Participate in a promotion, contest or survey, or
• Provide us with comments or suggestions.

The type of information we may collect includes the following:

• Contact information such as name, mailing address, phone number, and email address; or
• Personal information such as billing address and credit card information, when provided, and certain demographic information;
• Anonymous site traffic information (in order to improve your shopping experience at our site); or
• When you set up an online account, we also request a password to allow you secure access.

Whether or not you choose to provide such information is completely your choice. If you choose not to provide the information we request, please be aware that you may be unable to purchase products or access certain services, offers or content on our website.

To better serve you and enhance your shopping experience, we may also supplement the information listed above with information from our joint marketing partners, from third parties, and from our affiliated companies.

How do we use your information?
Gold Violin wants to provide you with the most efficient and trustworthy shopping experience. We may use personal information that you provide to us in the following manner:

• To assist you in customer service communications;
• To administer "My Account" information, online forms, and other site features;
• To enable you to check out and complete your purchase;
• To send you special announcements or promotional information about new products or services and upcoming events;
• To aggregate non-personal information in order to help improve the website;
• To send you printed catalogs in the mail; or
• As necessary, to share your information with trusted third-party companies that provide support services.

Customer Service. If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order.

If you call our customer service toll-free number, we may ask you personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.

Catalogs. We may use your name and postal address to occasionally send you printed catalogs from Gold Violin. We may also share such information, as described herein, with our affiliated-companies or to other reputable direct marketing companies who may have offers of interest to you.

Emails. We may use your email address to notify you about the status of your order, provide customer service information, or to answer your questions and requests. We may also occasionally send you our email updates, sales notifications, or other promotional information about our products and services. We will not sell or rent your email address to outside marketing companies.

You will also be automatically eligible for and may receive similar promotional information via e-mail from our affiliated companies and brands regarding their special announcements such as information about that brand's products and services, sales and other promotions. Please note that any use of personal information by an affiliated company will be governed by that entity's privacy policy. If you want to change how information is used on that company's website, you must do so directly with that company.

Contests, Promotions or Surveys. If you participate in a contest, promotion, sweepstakes offering or survey (whether via on-line, over the phone or at one of our retail stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.

Authorized Third Parties. To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill promotions, or to communicate with our customers. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.

To provide you with other marketing information or third party promotions that may be of interest to you, we may disclose your name and postal address to reputable third parties, but not your e-mail address or other information.

Such third parties may have websites with separate privacy and data collection practices, and we recommend that you carefully review them. If you would like to change how information is used on that third party website, you must do so directly with that third party.

Affiliate-Company Catalogs. If you order a product or request a catalog from us, we may make your name, postal address and transactional information available to companies within our family of affiliated companies so that you may receive future catalog offerings about products and services that may be of interest to you.

By Law. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of Gold Violin, or others. We may also disclose your personally identifiable information when we believe it is required by law.

Sale of Business. In the unlikely event that Gold Violin is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance.

Financial Products. Gold Violin in certain cases may offer, now or in the future, its own financial products to preferred customers (such as credit cards). As a result, we may share personal information about our consumers with certain authorized third parties to provide you with tailored information about their special offers and services. These sites have separate privacy and data collection practices. We recommend that you review each third party's privacy statement if you submit your application for its services.

How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.

Account Management. You can manage your account at anytime to review, change or delete certain personal information by contacting us through any of the methods described herein.

Emails and Newsletter. If you do not want to receive our electronic newsletter or promotional emails, you may unsubscribe at any time by:

• Visiting our Email unsubscribe page and request to be unsubscribed; or
• Clicking on unsubscribe at the bottom of any promotional Gold Violin email;

Please note that if you would like to opt-out of any email communications from any of our affiliated companies, you must do so directly with that company. Any use of personal information by an affiliated company will be governed by that entity's privacy policy. We cannot directly remove your information from any of our affiliated companies' email lists.

Catalogs. If you do not wish to receive our printed catalog, please contact us. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list. Please allow several weeks for the catalogs to stop, as we schedule catalog delivery well in advance. If you would rather that we did not share your name and address with other companies, please Contact Us with your full name, address and customer number. If you do receive a catalog from a third party or an affiliated company, please contact that company directly to make any changes. We cannot alter or remove your information from any of our affiliated companies' or third parties' mailing lists.

How do we safeguard your information?
Protecting the safety of your personal information, such as your credit card information, is important to us. Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about loss, misuse, or unauthorized access to your information. For example, we have the following security measures on our websites:

Secure Shopping. We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted to GoldViolin.com. In addition, we use commercially reasonable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use VeriSign™ as our SSL provider as an added measure for your protection. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology.


Firewalls. After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only to information necessary to service your order.

Phone Orders. Some versions of popular web browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our websites. If so, please phone us toll-free at 1-877-648-8400.

We strive to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

What technologies do we use to enhance your shopping experience?
To improve our websites and to make your online shopping experience more enjoyable, we collect anonymous information of all visitors to our websites through the use of cookies, graphic tags, transactions and other technologies.

Cookies. Cookies are used for the express purpose of making your shopping experience more efficient, and do not contain any personally identifying information (such as name or credit card information). Cookies are not required for you to browse our site, however, they are required for you to shop our site or to place an order Most browsers are preset to accept cookies and are used to make online shopping easier and faster for you. If you set your browser to refuse cookies, purchasing is not possible at the GoldViolin.com site. In such cases, to place orders, you may call us at 1-877-648-8400.

Image Tags. Our websites may also use analytics technology to optimize and tailor our websites for our visitors. This technology allows us to understand which pages you visit on our websites.

Third Party Links. Our websites may include links to other websites which might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. GoldViolin.com has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or web sites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.

Protecting Children's Privacy
The Gold Violin site is not directed towards children, and we do not knowingly collect any personal information from children under 13 years of age.

Changes to this Privacy Statement
By using our website, you consent to the collection and use of your personal information as described herein. Gold Violin reserves the right to change, modify or amend this policy from time to time. We encourage you to periodically review our current privacy policies.

How to Contact Us
Our customers come first. If you have any concerns or questions, you can contact us by:

• clicking on this link: Contact Us;
• writing to us at Gold Violin:
  PO Box 6609, Portland, OR 97228;
• calling us toll-free at 1-877-648-8400

Conflict in Terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Statement with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Statement into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary". It is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the Privacy Statement upon which it is based. It might fail to address an issue or it might address an issue not raised in our Privacy Statement. For this reason, you should rely on our Privacy Statement as the most accurate and definitive description of our practices.