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Returns & Exchanges

Our Guarantee
	Gold Violin is committed to providing you with the best products for independent living. We're also equally committed to your satisfaction. If ever a product doesn't meet your expectations -- for any reason, at any time -- we’ll gladly replace it or issue a full refund for the cost of the merchandise. It's that easy.
Privacy Policy
	We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
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How do I return my order?
	To return an order, please use our convenient SmartLabel found on your packing slip, or use the carrier of your choice and send your package to: Gold Violin Returns 119 S Forest St. Eatonton, GA 31024 Please remember to include your Exchange/Return form with the shipment. We recommend you insure your return for the full value of the shipment. To view the status of your Smart Label return, please click here.
How can I exchange a product?
	Please call Customer Service toll-free at 1-800-361-3336 and a representative will assist you with your request.
When will I receive my refund?
	Refunds will be processed using the original payment method. Please let us know if you would prefer a gift card in place of a refund. Please allow up to 2-3 weeks for your return to be processed. Depending on your credit card company, allow 1-2 billing cycles for a refund to appear on your billing statement.