PRIVACY AND SECURITY
We're a Brand You Can Trust
Who We Are
Gold Violin is part of a family of companies owned by Orchard Brands Company that also includes, as of the effective date of this policy, the brands listed below. Please note that this list is subject to change. Appleseed's™
Bedford Fair Lifestyles®
Draper's & Damon's™
Norm Thompson Outfitters®
Old Pueblo Traders®
The Tog Shop™
What information do we collect?
To give you an exceptional experience each time you shop with us, we may collect information that you provide when you:
- Request one of our catalogs or information about our products and services;
- Visit our Site or one of our retail stores;
- Create an online shopping account on our Site, if applicable;
- Purchase, return, or exchange a product by phone, mail or online;
- Contact our call center or customer service desk;
- Participate in a promotion, contest or survey; or
- Provide us with comments or suggestions.
The types of information we may collect, in order to serve you better, include:
- Contact information such as name, mailing address, phone number, and e-mail address;
- Personal information such as billing address and credit card information, when provided;
- Demographic and preference information such as product purchase history; or
- Information you provide about other people, such as a gift recipient.
When you set up an online shopping account at our web site, if applicable, we may also request a password to allow you secure access. We may also supplement the information listed above with anonymous Site traffic information that's collected automatically when you visit our Site, plus with information acquired from our joint marketing partners, from third parties, and from our affiliated companies.
How do we use your information?
You deserve the fastest, safest and most enjoyable shopping experience possible. To give you just that, we may use information that you provide to us in the following manner:
- To assist you in customer service communications;
- To administer "My Account" information, online forms, and other Site features;
- To enable you to check out and complete your purchases, and to fill and ship your orders;
- To send you special announcements or promotional information about new products or services and upcoming events, and to allow our affiliated companies and our other trusted third party partners to do the same;
- To send you printed catalogs in the mail;
- As necessary, to share your information with trusted third-party companies that provide support services to us or with which we partner to provide services, including special programs, offers and discounts;
- To help improve our Site; or
- Where we consider it necessary to protect your legal rights, our legal rights, or the legal rights of third parties, or where required by law.
More details of the ways in which we may use your information are set out below.
E-mails: We may use your e-mail address to notify you about the status of your order (if you have placed one), provide customer service information, or answer your questions and requests. We may also occasionally send you our e-mail updates, sales notifications, or other promotional information about our products and services or about the products and services of our affiliated companies or trusted third party partners in which you may be interested. We may also share your e-mail address with our affiliated companies to enable them to send you emails directly regarding their products and services, sales and other promotions.
Telephone Contact: If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order, if you have placed one. If you call our customer service toll-free number, we may ask you for personal identification information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs. We may occasionally use your phone number to contact you with updates, sales notifications, or other promotional information about our products and services or those of our affiliated companies or trusted third party partners in which you may be interested. We may also make your personal information available to our affiliated companies and our other trusted third party partners to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
Contests, Promotions, or Surveys: If you participate in a contest, promotion, sweepstakes offering, or survey (whether online, over the phone, by mail, or at one of our retail stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, survey, contest, or sweepstakes.
Catalogs and Mailings: We may use your name and postal address to occasionally send you our printed catalogs, magalogs, valpaks or other syndicated mailings, as well as materials regarding offerings of our affiliated companies and our other trusted third party partners. We may also make your name, postal address and transactional information available to our affiliated companies and our other trusted third party partners so that you may receive mailings directly from them about products and services that may be of interest to you.
Financial Products: We may offer, now or in the future, financial products to preferred customers (such as credit cards). As a result, we may share your personal information with certain authorized third parties to provide you with tailored information about their special offers and services relating to such financial products.
By Law: In certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify or contact you in relation to, or bring legal action to protect, your legal rights, the legal rights of us and/or of our affiliated companies, or the legal rights of others. We may also disclose your personal information when we believe it is required by law.
Sale of Business: In the event that the Orchard Brands Company, any of its affiliated companies, or any part of any of them, is sold, or some or all of their assets are acquired, customer information may be among the transferred assets, and may therefore be used by the third party acquirer.
How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
Account Management: You can contact us at any time to review, change or delete certain personal information. Simply call our customer service specialists at 1-877-648-8400.
E-mails: If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on "unsubscribe" at the bottom of any of our promotional e-mails.
Catalogs: If you do not wish to receive our printed catalog, please contact our customer service specialists at 1-877-648-8400. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list. Please allow several weeks for the catalogs to stop, as catalog delivery is scheduled well in advance.
Telephone Contact: If you do not wish to receive telephone calls from us regarding our sales notifications or promotions, please contact our customer service specialists at 1-877-648-8400. Please note that we may continue to contact you by telephone for customer service communications (such as in relation to orders that you have previously placed with us).
How do we safeguard your information?
Protecting the safety of your personal information is important to us. Where we maintain an online store, we use a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about the loss of, misuse of, or unauthorized access to your information.
Secure Shopping: Where our Site permits you to enter credit card or other billing information, we use industry-standard encryption technologies to encrypt that information while it is being transmitted to our Site. In addition, we make commercially acceptable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use VeriSign™ as our SSL provider as an added measure for your protection.
Phone Orders: Some versions of popular web browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our Site or those of our affiliated companies. If so, you may place orders by calling us toll-free at 1-877-648-8400.
We follow industry practices to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
What technologies do you use to enhance my online experience?
Image Tags: We may at times work with a third-party company to help us gather knowledge about how you use this Site through the use of image tags, so that we may constantly improve your online experience. In such cases, the third-party company's only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personal identification information for their own purposes.
This Site and the web sites of our family of companies are not directed towards children; we do not knowingly collect any personal information from children under 13 years of age.
California Privacy Rights
How to Contact Us
Our customers come first. If you have any concerns or questions, please contact us by calling 1-877-648-8400 or by emailing us now.
Conflict in Terms
One or more patents may apply to this Site or those of our affiliated brands, including without limitation, U.S. Patent #5,528,490; #5,761,649; and #6,029,142.