Frequently Asked Questions

Contacting Us
How can I contact you?
How do I order one of your catalogs?
How do I sign up for or unsubscribe from Gold Violin ENews?

Ordering & Payment
What credit cards do you accept online?
How do I redeem gift cards online?
How do I redeem coupons online?
Can I place an International order?

Shipping & Delivery
How do I check the status of my order?
What are your shipping & processing charges?

Exchanges & Returns
What if I need to return or exchange something?

Contacting Us

How can I contact you?

You can conveniently contact us by email, telephone, fax, or mail. Our friendly sales staff and customer service specialists are available 7 days a week.

To contact us by email, click here.

Phone:
Order Toll Free
1-800-648-8400 (24 hours)
Customer Service Toll Free
1-877-361-3336 (Mon.-Sat. 9am-9pm EST)

Fax: Toll Free 1-800-821-1282

Mailing Address:
Gold Violin
PO Box 147
Jessup, PA 18434

How do I order one of your catalogs?

To order our free catalog, click here.

How do I sign up for or unsubscribe from Gold Violin ENews?

To sign up for Gold Violin Enews, click here.

To unsubscribe from Gold Violin Enews or change your Enews preferences, click here. You may also may unsubscribe at any time by clicking on “Unsubscribe” at the bottom of any Gold Violin ENews you receive.

Ordering & Payment

What credit cards do you accept online?

We accept Visa, Discover, Master Card, Carte Blanche, and Diners Club. At this time, we do not accept payment by check for online orders.

How do I redeem coupon codes online?

First, make sure to have your coupon code ready. After you have shopped and placed your items in your Shopping Cart, click on the Checkout button. You will see a box to enter your coupon code on the bottom left hand corner of the checkout page. Please type in the code as it appears on your coupon.

Can I place an International order?

At this time we are unable to ship online orders internationally, but our phone associates are happy to assist with international ordering. You may Contact Us to inquire about international restrictions, inquiries, and additional charges. Or, Mon.-Sat., 9a.m. to 9 p.m. EST, call us toll-free at 1-800-361-3336 (inside the U.S.) or at 1-814-726-6023 (outside the U.S.).

Shipping & Delivery

How do I check the status of my order?

We make it easy to check the status of your online or telephone order as early as 24 hours after it is placed. Click here to check your order status.

Please note: Our order status appears as a pop-up window. If you have Pop-Up Blocker software you will need to temporarily turn it off.

What are your shipping and processing charges?

Click here to view our rates.

Exchanges & Returns

What if I need to return or exchange something?

Gold Violin is committed to providing you with the best products for independent living. We’re equally committed to your satisfaction. If ever a product doesn’t meet your expectations, for any reason, just return it to us within 90 days for an exchange or refund of the cost of merchandise. It’s that easy.

(H) Hygiene/Personal Products Returns Policy
Because we want to ensure the safety and health of our customers, items marked with an (H) are not returnable if the package has been opened.

RETURN ADDRESS: Customer Care, 119 S Forrest St., Eatonton, GA 31024