Exchanges and Returns
Gold Violin is committed to providing you with the best products for independent living. We’re equally committed to your satisfaction. If ever a product doesn’t meet your expectations, for any reason, just return it to us within 90 days for an exchange or refund of the cost of merchandise. It’s that easy.
(H) Hygiene/Personal Products Returns Policy
Because we want to ensure the safety and health of our customers, items marked with an (H) are not returnable if the package has been opened.
Exchange/Return with FedEx® Smartpost
Return instructions are on your packing slip. All returned products must be in original packaging and include all original parts. The postage pre-paid, pre-addressed return label makes exchanges and returns convenient.
Making an exchange or return is easy and convenient. Following your packing slip instructions, just affix the FedEx return label (provided with the majority of our shipments) to your package, covering or removing the original labels. Then just drop it off at any post office, hand it to your postal carrier, or use a U.S. mailbox. The postage is already prepaid! A fee of $8.99 will be charged when you use the FedEx® label to return or exchange merchandise. Please make sure to include the Exchange/Return Form with the shipment.
Exchange/Return without FedEx® Smartpost
Return instructions are on your packing slip. All returned products must be in original packaging and include all original parts.
Please return your package via Insured Parcel Post (U.S. Mail) or UPS to:
100 Murray Drive
Warren PA 16368
Please include the Exchange/Return Form with the shipment. Keep your shipper’s receipt until you have received your exchange or refund.
Attached to every packing slip is an Exchange/Return Form. Please fill out the form and include it with your return. If you do not have an Exchange/Return Form, please follow the steps below:
- Include your full name and address, including your zip code, and a contact phone number, email address or fax number, in case we have any questions about your return.
- Include a brief explanation as to why you are returning the item(s).
- Indicate how you would like the return handled. Would you like an exchange, gift card or a refund to the original payment method?
- If requesting an exchange, please indicate the item number, item description, quantity, and the product price. Indicate size, color and alternative color, if applicable.
- Indicate the name and address to which we should send your exchange or refund check if applicable. Purchases made by credit card will be refunded to the original payment method unless otherwise noted.
- If the new item(s) you are requesting total more than your return item(s), please include the payment method.
Processing Exchanges and Returns
If you request an exchange, Gold Violin will cover the cost of shipping the replacement order to you. If you request a refund, we will refund using the original payment method. Please let us know if you would prefer a gift card in place of a refund.
Please allow 2 to 3 weeks for your return to be processed. Depending on your credit card company, allow 1 to 2 billing cycles for a refund to show up on your billing statement. If we have your email address on file, a return confirmation email will be sent.
To Receive an Exchange Sooner
For faster delivery of a replacement item, please call our customer service at 1- 800-361-3336. We will charge your credit card for the replacement, and Gold Violin will cover the cost of shipping it to you. Upon receipt of the return, we will promptly refund the amount of the original item(s).